Free shipping for orders over 99$ or a flat fee of 5$ below.
Your Privacy is our #1 concern here at Planta .
We are professionals when it comes to this. We ship everything in plain brown discrete boxes with no mention of the shipping contents inside of them.
We pride ourselves in our level of professionalism when it comes to ensuring your privacy is protected.
Returns & Replacements & Warranty
Returns will be accepted for 30 days after purchase. Returns will only be accepted on unused items. For any item that has been used (Tent, Light, Ballast, Nutrients cannot be returned) the customer is responsible to send back the items and pay the associated shipping costs to get the items back to us. For new items that are returned there will be no restocking fee.
Warranty for each item will be stated in the product page, if no warranty is stated there is an assumed 30 day warranty. Items that break within the warranty period the customer will be responsible to return at their cost. A replacement will only be issued if the fault of the item was due to a manufacturing defect. Electrical storms or surges are not covered by any warranty, floods, water damage, physical damage or abuse are not covered by any warranty. It will be up to our discretion if the warranty will be issued. We do not warranty other seller’s items, returning another seller’s item to us for a warranty return is considered mail fraud and will be treated as such.
Sometimes packages get lost or damaged in the mail, which is a fact of life. We do our best to package your item up with the most care, but the couriers sometimes have different ideas. Filing a claim takes about 1 week to process and during that time we ask you to be patient with us. If your package is broken beyond any usable repair the carrier should replace it free of charge for you. If your package is missing we will do our best to locate. Each case is unique so the turnaround time might vary.
Full refund is applicable for defective items.